Fixing Email transmission problem

Occasionally you might face email transmission problem. You might be able to receive emails but unable to send emails. In that case execute the following remedial steps.

Remedy 1: Check your antivirus software
In case the antivirus software gets updated automatically, turn it off and prevent it from starting when the Windows restarts. Then you reboot the computer, go online, and try to send and receive an email. If it works, you can enable the antivirus software.

Check for any antivirus software that is configured to ‘scan outgoing email’ and if you cannot find the configuration, disable the software while you test the email and look for other problems, if any.

Remedy 2: Check SMTP server settings and change if required
Check the ‘outgoing’ (SMTP) server setting. If it does not match the (SMTP) server setting of the ISP to which you are connected, change it accordingly.

Remedy 3: Check outbox

Check the ‘outbox’ for any email with an incorrect email address or an email going to a recipient with a full mail box. Email clients seem to ‘send’ before trying to ‘receive’ email. If any email is found in outbox, try to flush it out.

Remedy 4: Check modem speed and adjust if required

If your modem connect speed is high, you may have to use an ‘init command’ / ‘init string’ to make your modem compatible with your email client.

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Remedy 5: Check the firewall installed in your PC

If the antivirus software installed in your PC has a firewall, you may have to turn it off. Some antiviruses firewalls will not stay turned off or get disabled unless you uninstall them.

Remedy 6: Last resort
When all the above mentioned corrective steps fail, contact your Internet Service Provider. Ask whether there are any other probable solutions.

Sometimes you may be unable to access a particular website when you try to access the website by typing the website name or IP address in the address box of Internet Explorer or Mozilla Firefox or any other internet browser. Generally the message displayed in the browser is either “Server not found” or “Page cannot be displayed”.

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This problem may arise due to connection setting of your desktop/laptop or hardware malfunction or unavailability of the website itself.

Troubleshooting steps:
1. Right click on My Network Places and select properties. My Network Places could be found in My Computer and Windows Explorer. My Computer and Windows Explorer could be reached via Start menu or via Desktop.
Start menu-> My Network Places.
Start menu->Accessories->Windows Explorer->My Network Places.
Desktop->My Computer->My Network Places.

2.  Once the property of My Network Places is selected, Local Area Connection will be displayed in the window with its status. Depending on the network condition the status could reflect any of the following states – ‘Connected’, ‘not connected’, ‘Disabled’, ‘enabled’, and ‘Network Cable Unplugged’ etc.

3. If the status displays ‘not connected’ or ‘Network Cable Unplugged’, ensure that the network cable is properly connected. If it is not properly connected, remove the cable and then properly insert the jack of one side of the cable into the connector on the PC and the jack of the other side into the network hub. Once connected properly, the status of Local Area Connection will be shown as Connected.

4. If the status of Local Area Connection is shown as ‘Disabled’ the right click on My Network Places and select properties. Local Area Connection will be displayed. Right click on Local Area Connection and select Enable. Once it is done the status of Local Area Connection will be shown as Enabled.

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