Posts Tagged ‘Simple Mail Transfer Protocol’

Handling email error messages

Error Message

Error Message (Photo credit: Erwyn van der Meer)

Error message : SMTP server time out error
You try to receive all your emails but unable to do so. The server times out and you get an error message.

Solution:
1. The antivirus software installed in your PC may take long time to scan a large email which causes a time-out situation.
2. Your email client may be configured to ‘not open attachments’. Modify the configuration accordingly.
3. There might be an email that is too bulky for your email client to handle. Verify the maximum size that your email client can process.
4. Logon to your mail box. Focus on the first or last unread email. That could be the emails causing the problem.
5. Check all the settings in the dialer and modem properties. Add an init string if required.
6. Ask your telephone service provider to check for line or static noise on the phone line connected to the computer.
7. If all the steps, mentioned above, fail, contact your Internet Service Provider’s technical support.

# Error message 2: One of the addresses is invalid
You try to send to email to multiple recipients and you get the error message “One of the addresses is invalid” Continue reading “Handling email error messages” »

Fixing Email transmission problem

Image representing Windows as depicted in Crun...

Image via CrunchBase

Occasionally you might face email transmission problem. You might be able to receive emails but unable to send emails. In that case execute the following remedial steps.


Remedy 1: Check your antivirus software

In case the antivirus software gets updated automatically, turn it off and prevent it from starting when the Windows restarts. Then you reboot the computer, go online, and try to send and receive an email. If it works, you can enable the antivirus software.
Check for any antivirus software that is configured to ‘scan outgoing email’ and if you cannot find the configuration, disable the software while you test the email and look for other problems, if any.

Remedy 2: Check SMTP server settings and change if required
Check the ‘outgoing’ (SMTP) server setting. If it does not match the (SMTP) server setting of the ISP to which you are connected, change it accordingly. Continue reading “Fixing Email transmission problem” »

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